Carbon Trust: Stakeholder engagement in heat networks


Heat networks possess the capacity to mitigate carbon emissions, achieve cost savings, create income, alleviate fuel poverty, and foster economic growth. The heat networks market in the United Kingdom has seen significant transformation in recent years. The current landscape is characterized by the emergence of fresh market participants, novel offerings, innovative support systems, and a multitude of additional undertakings.

The emergence of the industry has served as a driving force for some noteworthy advancements; yet, there are still obstacles that need to be addressed. The enhancement of stakeholder participation is a significant challenge that remains to be addressed in order to facilitate the development of more extensive and superior networks within the United Kingdom. The involvement of stakeholders is an essential aspect that should be included throughout the whole process of developing and operating a heat network project.

When executed proficiently, effective communication may significantly impact the outcome of resource allocation requests, client acquisition, and investor support for a given project. Inadequate stakeholder participation has the potential to result in avoidable project risk, heightened expenses, limited alternatives, and eventually, project failure.

The purpose of this guide is to enhance the reader's comprehension of the significance of stakeholder engagement, the necessary stakeholders to engage, the appropriate timing for engagement, the required actions, and the recommended approaches for engagement. Effective stakeholder involvement is contingent upon sound judgement, since no two circumstances are entirely same. However, the information provided inside this book will provide you with the ability to make improved and well-informed choices.




Scale of implementation

This guide consists of detailed instructions about stakeholder engagement in Heat Networks, that can be used in any relevant case.



The Stakeholder engagement in heat networks is a free access pdf guide, that can be downloaded through a web browser.


Phase of solution

This guide can be approached as a series of connected mini-guides to different aspects of stakeholder engagement or stages in the project development process, but project managers and sponsors would benefit from reading the entire guide in order to understand the overall process and how the different elements of stakeholder engagement fit together.


Target audience

The handbook is designed to cater to anyone engaged in the development of heat networks, with a particular focus on local authority project managers and project sponsors. The principles and techniques discussed in this context are applicable to heat network development, regardless of whether the project sponsors are from the public or private sector. Additionally, it can provide significant insights to stakeholders who are not project sponsors, as it illuminates the process in which they are involved.

Key features-functionality

The guide consists of:

  1. Stakeholder engagement methodology

  2. Governance and vision

  3. Stakeholder journeys

  4. Data collection

  5. Stakeholder engagement throughout the Heat Network Development Stages

  6. Engagement channels

  7. Stakeholder engagement procurement specification

  8. A step-by-step guide to stakeholder maps and prioritization grids.

References & Sources for Further Reading